Provide exceptional customer service by being professional, courteous and competent at all times.
2791 East Point Street
East Point, GA 30344
Monday through Friday
8:00 AM to 4:30 PM
For other power related issues and/or outages, please call: (404) 270-7010 or email: poweroutage@eastpointcity.org
The Customer Care Department supports the City of East Point’s major utility services, including Electric, Water, Sewer and Solid Waste. Customer Care is comprised of two divisions: Customer Service and Collections. Our mission is to provide excellent customer service to our internal and external customers while following sound fiscal, operational and procedural guidelines.
UtilityHawk is a free service for City of East Point customers that allows the customer to monitor their own water and electric usage, set and receive alerts, and gives them the tools to control monthly utility bills.
For all other Tax questions or concerns (i.e. Homestead Exemptions, etc.), please contact our Tax Department at (404) 270-7083/7084 or via email propertytaxes@eastpointcity.org.
Call: 1-855-798-1541
Next Day Service: All Applications must be completed and submitted by 3:30 p.m.
New to East Point: You’re welcome to come by our office located at 2791 East Point Street to establish your utility services or call our office at (404) 270-7010 if you have any questions regarding new service.
Payments: All payments must be made by close of business (Monday – Friday) no later than 4:00 PM to avoid interruption of service.
The City of East Point has partnered with SeeClickFix to develop the ‘Access East Point’ app which is a 311 citizen request and work management tool for local government. This technology builds trust between citizens and East Point staff by making it easy to report, manage and resolve non-emergency service requests in the City.
We will read your meter, compute usage, and bill you monthly. There is a base rate for all residential services, which includes electrical, garbage, water, and sewer services. Bills are also generated on active accounts with no usage.
We will read your meter, compute usage, and bill you monthly. There is a base rate for all residential services, which includes electrical, garbage, water, and sewer services. Bills are also generated on active accounts with no usage.
The City of East Point has 18 billing cycles. All billing cycles are arranged geographically to make our meter reading system as efficient as possible. Your billing date is determined by your service location.
The billing date will vary no more than three or four days during billing cycles. If you do not receive your bill, you are advised to contact Customer Care to inquire about the amount due.
There is a standard industry fee of $3.00 assessed to all accounts for Customer Care developments and upgrades. Periodically, fees will be increased to cover rising industry costs for the production of services. The $3.00 charge is assessed every month and was approved by East Point City Council per the 2014 Budget.
*Please note the Customer Care will no longer assess fees for online or telephone services.
The environmental cost is an increase or decrease in rates that are charged to recover capital, operating and maintenance costs associated with government mandated environmental costs. These rates charged to electric utility customers may be increased or decreased in an amount per kWh through an environmental compliance cost recovery rider.
In keeping with sound financial management practices, the City’s policy ensures that its utilities are operated in a fiscally sound manner, and as such to make environmental compliance cost recovery adjustments, as necessary, to pass on compliance costs for federal mandates to utility customers.
The monthly PCA Rider in cents per kilowatt (kWh) shall represent the difference between total East Point Power costs (including wholesale power, distribution system operations and maintenance, administrative charges, transfers and allocations paid to East Point’s general fund), and total East Point Power revenues (including sales of electricity and other operating receipts) divided by the total kWh hour sold to customers served under tariffs subject to such power cost adjustment (PCA). Application of this rider is at the sole discretion of the City of East Point. Applicable tariffs include residential, general service and small, medium and large power.
The City of East Point offers customers E-Notification Billing, which is convenient and environmentally friendly. To set up paperless billing, make your payment online and after the payment has been processed, you will have the option to receive paperless billing.
To ensure all East Point customers receive their bill. Individuals that sign-up for E-notification Billing will still receive a paper bill.
The City of East Point is offering year round open enrollment for the Senior Citizen Utility Discount Program, which provides a $7.00 per month discount on electric service for one senior residential account. Senior Citizen Utility Discount Application
Eligible seniors must continually meet all of the following criteria:
The City Ordinance mandates that a deposit and connection fee be required to initiate service for all customers.”
New residential service can only be established during the normal business hours of Monday through Friday, 8:00 AM to 3:30 PM. Please refer to the check list below to ensure you have the appropriate documents needed to establish new service.
New Residential Service Application
Electric Services Only – $125 Deposit / $60 Connection Fee
Electric & Water Services – Electric: $125 Deposit / Water: $75 Deposit / Connection Fee: $60
(trash is included, if applicable)
Water Services Only – $75 Deposit / $60 Connection Fee
Two (2) documents are required from this category:
| *Required* Current DL / State Issued ID | Current Debit / Credit Card | Current Military ID |
| Current US Passport or Card | Original Social Security Card | Current Health Ins Card |
| Work Permit Card | Birth Certificate | Current Work ID |
| Current School ID | ITIN Number | Green Card |
To establish New Residential Service, applicants are required to provide their Current Driver’s License or their State Issued ID.” Applicants must also provide one of the following items:
One (1) document is required from this category:
Three (3) documents are required from this category:
New Commercial Service Application
Electric Services Only: $150 Deposit / $60 Connection Fee
Electric & Water Services – Electric: $150 Deposit / Water: $100 Deposit / Connection Fee: $60
Water Services Only: $100 Deposit / $60 Connection Fee
